WinWin Rules and Regulations in Bangladesh

These general terms govern your legal relationship with WinWin when you register, use your account, place bets or access any betting services from Bangladesh.

Acceptance of terms

• By creating an account, checking any acceptance box or continuing use of the platform, you agree to these terms and any rules, policies and betting conditions referenced in them.
• You should read these terms before registration and review them regularly, as updates may affect your rights and obligations.
• Continued use of the website, mobile app or services after any update means you accept the revised version.

Eligibility and user requirements

To use the platform and place bets from Bangladesh, you confirm that:

• You are at least 18 years old, or older if a higher minimum age for betting applies in your location.
• You are a resident or current user located in a place where online betting on the type of event offered is allowed under local law.
• You are using the platform only for yourself, on your own behalf and not as an agent or nominee for any third party.
• You are not listed on any national or international sanctions list, and you are not otherwise restricted from using financial or betting services.

You are responsible for checking that access to betting and use of the services is legal in your location in Bangladesh and that you do not breach any local law or public policy.

Local legal context in Bangladesh

• Betting and gaming are regulated under Bangladeshi laws, including the Public Gambling Act and related regulations.
• Some forms of gambling may be restricted or prohibited, and enforcement and interpretation can change.
• You must ensure that any use of online betting services does not violate laws that apply to you in Bangladesh, including any religious, regional or sector-specific prohibitions.

Changes to terms and rules

WinWin may, subject to applicable law:

• Update, amend or replace these terms, betting rules, bonus rules or other policies.
• Change any product, market, event offering, odds format or feature.
• Suspend or stop services for security, legal, technical or operational reasons.

Where required by law, notice of material changes will be provided through the website, app, email or your account area. It is your duty to check the terms before you place any bet or use a bonus.

Account registration and use

• Each user may hold only one active betting account.
• You must provide accurate, current and complete registration data and keep it updated.
• You must not share your login credentials, one-time passwords or security codes with any other person.
• You accept full responsibility for all bets, transactions and actions carried out through your account, even if performed by someone else using your credentials.

If you suspect unauthorised access, you must change your password immediately and inform support without delay.

Proper use of services

You agree to use the website, app and services only for lawful betting on offered markets and never to:

• Attempt to manipulate odds, event outcomes or betting systems.
• Use automated software, bots, scripts or scraping tools.
• Interfere with, damage or overload any system, security feature or data.
• Engage in fraud, collusion, bonus abuse, arbitrage that breaches rules, money laundering or any criminal conduct.

WinWin may suspend, restrict or close any account and void or cancel bets if improper use or breach of these rules is suspected or confirmed, in line with applicable law and regulatory duties.

Intellectual property and content protection

• All trademarks, logos, text, graphics, odds displays, event data, software and other content on the website and app are protected by copyright, database, trade mark and other intellectual property rights.
• You obtain a limited, non-transferable licence to access and use the services for personal betting only.
• You may not copy, modify, distribute, transmit, display, perform, publish, license, create derivative works from or sell any content.
• Scraping or systematic extraction of odds, markets, event data or statistics is prohibited.

Any unauthorised use of content may result in immediate account action and may expose you to civil or criminal liability.

Limitation of liability

As permitted under applicable law in Bangladesh:

• Services are provided on an “as available” basis, subject to interruptions for maintenance, technical issues and external network problems.
• WinWin does not guarantee that betting services, odds feeds, live scores, statistics, event information or results are free of errors or delays.
• Liability for any loss of profits, loss of data, loss of business, loss of opportunity or any indirect or consequential damages connected to use of the services is excluded.

Where law does not allow limitation or exclusion for certain losses, liability will be limited to the maximum extent allowed and may be capped at the total amount of stakes or deposits placed by you over a defined period.

Governing law and dispute resolution

• These terms and your use of the services are governed by the laws that apply to the operating entity as stated in the legal notice of the platform, subject to any mandatory rules of Bangladeshi law that cannot be excluded.
• Any dispute should first be raised through customer support so that it can be reviewed.
• If no resolution is reached, the dispute may be escalated according to the procedure described in your account area or the legal notice, including any arbitration or court jurisdiction provisions.

This section sets out the general betting rules for users in Bangladesh. These rules apply to all bets on any event or market unless special rules for a specific sport, game or promotion state otherwise.

Eligibility to place bets

You may place bets only if:

• Your registration is complete and your account is active and not blocked.
• You have passed any required identity, age and address verification checks.
• You are located in a place where betting on the chosen event is allowed by law.
• You have sufficient cleared funds or bonus balance in your account to cover the stake and any charges.

WinWin may request additional documents or information before accepting or settling bets if required by regulatory or risk procedures.

Bet acceptance and confirmation

• A bet is considered offered when you select your outcome, stake and submit the bet.
• A bet is considered accepted only when it appears in your betting history as “accepted”, “open” or similar status.
• If there is any inconsistency between the on-screen receipt, transactional log and internal records, the internal records will control, subject to applicable law and fair treatment standards.
• You are responsible for checking that your bet details, event, market, odds, stake and bet type are correct before confirmation.

If a technical error occurs during submission, bets may fail or be delayed. In that case, only bets recorded in the system will be valid.

Minimum and maximum stakes

• Each market, event or bet type may have minimum and maximum stake limits.
• These limits may depend on sport, odds, risk rating, account status and previous activity.
• Limits may be changed at any time for risk management or legal reasons, including on an individual account basis.

Information on general stake ranges will be presented on the bet slip or relevant help sections. If you attempt to place a bet outside the permitted limits, it may be rejected or automatically adjusted.

Odds, results and settlement

• Odds reflect the price offered at the time the bet is placed and may change at any time before acceptance.
• For accepted bets, the odds are fixed at the time of confirmation.
• Payout for a winning bet is normally calculated as stake multiplied by the accepted odds, adjusted for any known rule, such as dead heat rules, void selections or specific sport regulations.
• For each event, the settlement is based on official results published by the relevant governing body, league or event organiser.

If published results are corrected later, settlement may be adjusted if the correction occurs within a reasonable time and according to house rules.

Tie, void and cancelled bets

A bet or selection may be settled as void in several cases, for example:

• The event is cancelled or not played.
• The event is abandoned and not completed within the time frame mentioned in sport rules.
• The market conditions specified in the bet rules are not met.

For void selections in a multi-bet (such as accumulator), the bet may stand on the remaining selections, usually at adjusted odds, unless stated otherwise in the specific rules.

Restrictions on betting

Betting restrictions may apply in Bangladesh and internationally. This can include:

• Limits on events that can be offered to users based on legal rules.
• Exclusion of certain categories of persons, such as sports participants, officials or employees, from placing bets on related events.
• Limits on maximum potential winnings per bet, per event, per day or per account.

WinWin may limit or refuse bets, block access to certain markets or adjust limits where required by legal duties, sports integrity rules, responsible gaming safeguards or internal risk assessments.

Cash out and early settlement

• Certain bets may offer a cash-out option, allowing early settlement at a value determined at that time.
• Cash-out availability is not guaranteed and may be affected by odds changes, market suspension, technical issues or legal constraints.
• If cash out is successfully confirmed and recorded, the bet will be settled at the cash-out amount and not by the final event result.

Any failed or pending cash-out request that is not recorded will not change the original bet, which will continue to stand and be settled in the normal way.

Cancellation and correction of bets

WinWin may cancel or adjust bets in limited cases, such as:

• Obvious technical error in odds or market configuration that is significantly different from general market levels.
• Bets placed after the actual start time of an event or after a known decisive event has occurred, where the market should have been closed.
• Incorrect settlement due to human or system mistake.

If your bet is affected, you will usually be informed and your stakes may be returned or the bet may be resettled correctly, according to internal rules and applicable laws.

Bonus bets and free bets

• From time to time, promotions may provide bonus funds or free bets.
• Any use of bonus balance or free bet is subject to the specific bonus terms, including wagering requirements, event restrictions, minimum odds and expiry time.
• Bonus abuse, such as opening multiple accounts, collusion, or risk-free betting designed only to release bonus value, is not allowed and may result in removal of bonus funds and associated winnings.

Always read the bonus conditions before using any promotional offer or extra bet.

This section describes the rules for deposits, withdrawals and other financial transactions for users in Bangladesh.

Funding your account

• You may make deposits only to your own account using payment methods registered in your own name.
• By initiating a deposit, you confirm that you are the lawful holder of the payment method and have legal authority to use the funds.
• Third-party deposits, including payments from friends, relatives, employers or any business, are not allowed.

All funds received are subject to verification procedures as required by applicable anti-money laundering and counter-terrorist financing regulations.

Available payment methods

Deposit and withdrawal methods for Bangladesh may include:

• Local bank transfers and international transfers where allowed.
• Mobile financial services and e-wallets recognised under Bangladeshi regulations.
• Card payments where supported by card schemes and local rules.

Available options, limits and any charges are shown in the cashier or payment section. Some methods may be limited due to local banking or legal restrictions.

Deposit limits, fees and processing

• Each payment method may have minimum and maximum deposit amounts.
• WinWin may set additional limits per day, week or month for risk management or responsible gambling reasons.
• Any fee, if applicable, will be displayed before you confirm the transaction.
• Processing time can vary by provider and may range from near instant to several banking days.

A deposit is credited to your account when it is received and successfully confirmed by the payment provider and internal systems.

Withdrawal rules for Bangladesh users

• You may request withdrawal of available balance that is not subject to active bonus conditions or other restrictions.
• Withdrawals will usually be made back to the same method used for deposit, whenever this is technically and legally possible.
• Additional verification steps, such as proof of identity or source of funds, may be required before processing a withdrawal.

WinWin reserves the right to refuse withdrawal to an alternative payment method if this conflicts with regulatory or security policies.

Withdrawal limits, fees and timeframes

• Minimum and maximum withdrawal amounts apply to each method.
• Daily, weekly or monthly payout limits may be set for operational, security or regulatory reasons.
• Any fee applicable to withdrawals will be indicated before you confirm the request.
• Typical processing times will be displayed in the cashier but may be extended where additional checks are required by law, bank policy or internal compliance.

Delays that arise from banks, mobile payment providers or other financial institutions are outside direct control, but reasonable efforts will be taken to assist you.

Verification, KYC and AML checks

To comply with applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) rules:

• You may be asked to provide proof of identity, age and address, such as passport, national ID, driving licence or utility bill.
• For larger transactions or unusual activity, you may be requested to provide evidence of source of funds or source of wealth, such as salary slips, bank statements or business documents.
• Funds may be temporarily held while checks are being completed.

Failure to provide required documents or information may result in delayed transactions, restrictions on your account or cancellation of pending withdrawals as required by law.

Transaction monitoring and restrictions

• All deposits, bets and withdrawals are monitored for unusual patterns, including rapid movement of funds without real betting activity, structured transactions, or use of multiple payment methods.
• Where suspicious patterns are identified, transactions may be paused, reversed or reported to competent authorities, in line with legal obligations.
• You must not use your betting account as a bank account, money transfer service or currency exchange tool.

WinWin may apply country-specific controls for Bangladesh to follow local banking rules and foreign exchange regulations.

Currency and exchange rates

• Your account may be maintained in a base currency as shown in the cashier or account settings.
• If you deposit or withdraw using a different currency, conversion may occur at a rate determined by the payment provider or internal systems.
• You are responsible for any currency conversion costs, rate changes or bank charges.

Reversals, cancellations and chargebacks

• If a deposit is reversed, rejected or charged back, WinWin may remove the corresponding amount and any winnings generated from that amount from your account.
• You must repay any negative balance caused by a chargeback or reversal.
• Unresolved payment disputes may lead to suspension or closure of your account and reporting to financial institutions and relevant authorities.

Where an error leads to incorrect crediting of funds, the incorrect amount remains the property of WinWin and must be returned. Bets placed using such funds may be voided or adjusted.

Responsible gambling is a core part of how services are offered to users in Bangladesh. The aim is to provide a safe environment where betting remains a leisure activity and does not create harm for you or others.

Principles of responsible gambling

• Gambling should not be used as a source of regular income or to recover financial losses.
• You should always bet only amounts that you can afford to lose without affecting your essential expenses.
• It is your responsibility to monitor your own betting behaviour and seek help if it becomes hard to control.

Cultural, family and religious values in Bangladesh may treat gambling in different ways. You should consider these factors and any community expectations before taking part.

Tools to manage your betting behaviour

Depending on availability for your account, you may access one or more of the following tools:

• Deposit limits: Set daily, weekly or monthly caps on how much money you can add to your account.
• Loss limits: Restrict the net amount you can lose over a set period.
• Session limits: Control how long you can be logged in or place bets in one continuous period.
• Cooling-off periods: Temporarily suspend your own access to betting services for a short time to regain control.
• Self-exclusion: Request a longer break during which your account is blocked from placing bets and receiving marketing.

Any changes to limits may take effect immediately or after a delay, depending on the direction of the change and regulatory guidelines.

Identifying potential gambling problems

Signals that betting may be causing issues include:

• Difficulty stopping or reducing your bets.
• Spending more time or money on betting than planned.
• Hiding betting activity from family or friends.
• Using credit or borrowing money to place bets.
• Feeling stress, anxiety or depression linked to gambling outcomes.

If you recognise these signs, you should reduce or pause betting immediately and consider professional support.

Support and assistance resources

While Bangladesh may have limited dedicated gambling support services, help can be obtained through:

• Local mental health professionals and counsellors.
• General helplines and community health centres.
• International organisations that provide online guidance and self-assessment information on gambling behaviour.

Contact details for any recommended organisations or online resources may be provided in the responsible gambling section of the platform.

Protection of minors

• Accounts are only for adults who meet the legal age requirement.
• You must not allow anyone under the legal age to access your account or use your payment details.
• Devices used to access betting services should be secured by password or PIN so that minors in your household or community cannot log in.

If you become aware that a minor has used your account, you must inform support immediately so that appropriate measures can be taken.

Advertising and bonuses

• Marketing, promotions and bonus offers aim to comply with responsible gambling standards.
• You may opt out of receiving marketing communications through your account settings or by using the contact methods listed on the website.

For users in Bangladesh, additional cultural sensitivities may apply to advertising content and timing. WinWin seeks to follow any guidance or rules issued by regulators or industry bodies on this subject.

WinWin follows anti-money laundering (AML) and counter-terrorist financing (CTF) standards that apply to operations and to users located in Bangladesh. These measures are designed to prevent betting services being used to hide the origin of funds or to support illegal activities.

Legal obligations

• Relevant AML and CTF laws, regulations and guidelines require financial and betting service providers to identify customers, monitor transactions and report suspicious activity.
• WinWin must keep certain records, apply risk-based checks and cooperate with competent authorities when required.
• Compliance duties may require collection and verification of data, temporary restrictions on accounts and refusal of some transactions.

You agree to support these legal duties by providing accurate information and documentation when requested.

Know Your Customer (KYC) procedures

To confirm your identity and reduce AML risk, the platform may:

• Request identity documents such as passport, national ID card or driving licence.
• Ask for proof of address such as a utility bill, bank statement or government letter.
• Ask about your occupation, expected betting turnover and usual payment methods.

In some cases, enhanced due diligence may be required, including:

• Additional documents on income, such as salary slips or tax statements.
• Documents on source of funds, such as sale agreements, loan contracts or company documents.

Failure to pass KYC checks may lead to restricted or closed services, according to the level of risk and legal requirements.

Transaction monitoring

AML systems and staff monitor transactions for patterns such as:

• Large or frequent deposits followed by minimal betting and rapid withdrawals.
• Use of multiple accounts or payment methods controlled by the same person.
• Bets that systematically avoid real betting risk, designed to circulate funds.
• Transactions linked to high-risk jurisdictions or sanctioned entities.

Monitoring may be automated, manual or both, and can occur at the time of transaction or afterwards.

Suspicious activity and reporting

If there are grounds to suspect that funds may be linked to criminal conduct, corruption, fraud, tax evasion or terrorism financing, WinWin may:

• Request clarification, documents or explanation regarding specific transactions.
• Freeze or restrict part or all of the account balance.
• Delay or refuse deposits, bets or withdrawals.
• Submit reports to competent financial intelligence units or other authorities, as required by applicable laws.

AML laws generally prohibit informing you about the content of any report submitted, and staff must follow these confidentiality rules.

Consequences of AML violations

If money laundering, attempted money laundering, use of criminal proceeds or related offences are confirmed or strongly suspected:

• Your account may be closed.
• Funds may be frozen or confiscated where permitted or required by law.
• Access to services may be blocked permanently.
• Relevant facts may be shared with law enforcement and regulators.

You must not object to lawful reporting or freezing processes that are carried out to satisfy regulatory obligations.

This privacy section explains how personal data of users in Bangladesh is collected, stored and used when you access the website, app or betting services.

Types of personal data collected

The types of information that may be collected include:

• Identification data: name, date of birth, gender, nationality, identification numbers.
• Contact data: address, email, phone number and communication preferences.
• Account data: username, password (stored in protected form), account settings, responsible gambling tools.
• Transaction data: deposits, withdrawals, bets, bonuses, balances and payment method details.
• Technical data: IP address, device identifiers, browser type, operating system, language and access times.
• Usage data: pages visited, features used, event preferences and interactions within the platform.

Some of this data is provided directly by you, while other data is generated through your use of the services or collected using cookies and similar tools.

Purposes of data use

Personal data is processed for purposes such as:

• Account registration, login and management.
• Verification of identity, age, residence and eligibility for betting.
• Processing of deposits, bets, bonuses and withdrawals.
• Compliance with legal and regulatory obligations, including AML, CTF and responsible gambling rules.
• Protection of security, prevention of fraud, error detection and system performance.
• Providing customer support and handling complaints or disputes.
• Improving services, odds display, event coverage and user experience.
• Where permitted, sending service messages and, if you consent, marketing communications.

Data processing is based on contractual necessity, legal obligations, legitimate interests or your consent, depending on the context.

Data sharing and international transfers

To operate betting services, personal data may be shared, under contracts and safeguards, with:

• Payment service providers and banks processing your transactions.
• Identity verification and KYC service providers.
• Data hosting, IT security and analytics providers.
• Sports integrity bodies, regulators and law enforcement, where required by law.

Some recipients may be located outside Bangladesh. In such cases, safeguards are applied in line with applicable data protection principles, such as contractual protections or recognised transfer mechanisms.

Data retention

Personal data is kept for as long as needed to:

• Provide services and maintain your account.
• Comply with legal record-keeping rules, including AML and tax laws.
• Resolve disputes and enforce rights.

Retention periods may vary, but once data is no longer required, it will be deleted, anonymised or securely archived in line with legal and security standards.

User rights

Subject to applicable law and any limitations, you may have rights such as:

• Access: request a copy of personal data held about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of data where there is no legal reason for continued processing.
• Restriction: request that processing is limited in certain situations.
• Objection: object to specific types of processing, such as some marketing or profiling.
• Portability: request certain data in a structured format.

To exercise these rights, you may contact support through the channels listed on the website. Requests will be handled in accordance with legal timelines and requirements.

Cookies and similar technologies

• Cookies and related tools may be used to keep you logged in, remember preferences, measure performance and detect misuse.
• You can manage cookie preferences through your browser or device settings, but some functions may be affected if cookies are disabled.

Information on cookie types and purposes is usually available in a separate cookie notice.

Data security in the context of privacy

Technical and organisational measures are used to protect your personal data from loss, misuse, unauthorised access, disclosure or alteration. These measures are described in more detail in the security section of these terms.

Any data breach that creates a high risk for your rights may be addressed according to applicable legal requirements, which can include notifying you and relevant authorities.

Security measures are applied to protect your account, betting activity and personal data when you access services from Bangladesh.

Security commitments

WinWin aims to:

• Protect the confidentiality and integrity of your personal and financial information.
• Maintain the availability and reliability of betting services and event markets.
• Detect, prevent and respond to fraud, misuse, unauthorised access and other security threats.

You also share responsibility for safeguarding your login details and devices.

Technical protection measures

Security measures may include:

• Encryption of data transmitted between your browser or app and the servers, using industry-recognised protocols.
• Secure storage of passwords and critical keys using hashing and limited access controls.
• Firewalls, intrusion detection and intrusion prevention systems.
• Segregation of critical systems and regular updates of software and infrastructure.

These controls are regularly reviewed and improved according to risk assessments, industry practice and regulatory expectations.

Account-level security

To keep your account secure:

• You should choose a strong, unique password and change it regularly.
• You must not share your password, one-time codes or security answers with anyone.
• Where available, you are encouraged to activate additional security such as two-factor authentication.

If you become aware of any unauthorised access, suspected compromise or change of your security details, you must inform support immediately so that protective steps can be taken.

Monitoring and incident response

• System activity is monitored for suspicious patterns, such as login attempts from unusual locations or devices, rapid changes to payment methods, or abnormal betting behaviour.
• Where suspicious activity is detected, actions may include temporary lock of the account, verification of your identity or resetting passwords.
• Security incidents are investigated and, where necessary, reported to affected users and relevant authorities as required by law.

User responsibilities

For users in Bangladesh, additional attention should be paid to:

• Using trusted internet connections and avoiding public Wi-Fi for transactions.
• Ensuring that your devices have up-to-date antivirus and security software.
• Logging out after each betting session, especially when using shared or public devices.

WinWin is not responsible for losses arising from failure to follow basic security practices, subject to any non-excludable legal rights you may have.

Third-party links and services

• The platform may contain links to third-party websites or integrate third-party services, such as payment gateways or event data providers.
• Security and privacy practices of these parties are outside direct control.
• You should review their terms and policies before sharing any data or completing any transaction.

Any concerns about security can be reported through the support contact details provided on the website.