Responsible Gaming

Gambling always carries a risk of financial loss, even when the play feels safe and controlled. Winning is never guaranteed, and no betting system can change the built-in house edge.

Responsible gaming means you:

• Treat all games as paid entertainment, not as a way to earn money.
• Decide how much you can afford to lose before you start playing.
• Accept losses calmly and avoid chasing them through higher bets.
• Protect your daily needs such as food, rent, bills, education, and family costs before you deposit.

On WinWin you can manage your gambling in several ways:

• Set deposit limits that fit your personal budget and income in Bangladesh.
• Set loss limits and session limits to control how long and how much you play.
• Take cooling-off breaks when you feel tired, stressed, or too focused on betting.
• Use self-exclusion if you feel your gambling is becoming harmful.

Balanced play supports both your financial stability and your emotional health. Safe habits and early control help you enjoy the platform responsibly and protect yourself from addiction.

Gambling addiction develops gradually and can affect anyone, regardless of age, income, or experience. Warning signs often appear in your money management, emotions, and daily behaviour.

Common indicators that someone may have a gambling problem include:

• Increasing bet sizes to feel the same level of excitement.
• Feeling irritation, stress, or restlessness when unable to gamble.
• Chasing losses by betting more to try to recover money.
• Hiding betting activity from family or friends, or lying about losses.
• Using money needed for rent, food, education, or family needs for gambling.
• Borrowing, selling belongings, or taking loans to continue betting.
• Thinking all the time about the next game or the next bet.
• Ignoring work, study, family time, or social life due to gambling.
• Feeling guilt, shame, or hopelessness after playing but continuing anyway.
• Trying and failing many times to cut down or stop.

Gambling addiction is a serious health condition. It requires attention, honest reflection, and often professional support to recover.

Dealing with betting addiction starts from accepting that your gambling is no longer under control. Early action can protect your finances, your relationships, and your emotional wellbeing.

Practical recommendations to manage or prevent addiction include:

• Set a strict gambling budget that you can safely afford to lose and do not cross it.
• Use account tools such as deposit, loss, and time limits to keep control.
• Activate self-exclusion from your account if you feel unable to stop on your own.
• Remove payment methods and gambling apps from your phone or browser.
• Keep gambling money separate from your everyday bank account and savings.
• Avoid gambling when you feel angry, sad, lonely, or under the influence of alcohol or drugs.
• Inform a trusted family member or friend about your problem and ask for support.
• Record your deposits, withdrawals, and debts in writing so you can see the real impact.
• Replace betting time with healthy activities such as exercise, hobbies, or community events.
• Contact professional counselling or a support service in Bangladesh that focuses on addiction.

Consistent steps and support from others increase your chance of regaining full control over your play.

Help is available if you feel your gambling is harming your life or the life of someone close to you. Professional counselling and trusted organisations can offer confidential support, useful tips, and long-term strategies.

Main external support resources for people in Bangladesh include:

• National Institute of Mental Health (NIMH), Dhaka
  General mental health and addiction treatment services.
  Website: https://nimh.gov.bd
  Phone: +880 2-9022410 (office hours)
• National Institute of Neurosciences & Hospital (NINS), Dhaka
  Psychiatric services and clinical support for addiction-related mental health issues.
  Website: https://nins.gov.bd
  Phone: +880 2-9100127
• Bangladesh Association of Psychiatrists (BAP)
  Information and referral to qualified psychiatrists and psychologists across Bangladesh.
  Website: https://www.bapbd.org
• BRAC Mental Health and Psychosocial Support
  Community-based counselling and psychosocial support that may include addiction-related issues.
  Website: https://www.brac.net
• MIND Foundation (Dhaka Ahsania Mission health initiatives)
  Addiction treatment, rehabilitation, and counselling services.
  Website: https://www.ahsaniamission.org.bd
• Befrienders Worldwide (Email listening service)
  Emotional support in English for people in distress.
  Website: https://www.befrienders.org

Availability and services can change over time. Contact the organisation directly to confirm current options, schedules, and any fees.

If you feel that your gambling behaviour may be turning into addiction, you can contact WinWin customer support for guidance on responsible gaming tools. Our team can explain available limits, self-exclusion options, and relevant help resources in Bangladesh.

You can reach support through:

• Live chat in your account on the site, subject to service hours.
• Email support using the help address shown in your account area.
• In-site contact form under the support or help section of the platform.
• FAQ and responsible gaming policy pages, which provide instructions on using control tools.

Support agents cannot provide medical treatment, but they can assist you in applying account protections and point you toward professional help.